Category Archives: Design

Complex actions need specialized interfaces

Yesterday I was in a room with a Bloomberg terminal. Bloomberg is specialized software used by financial professionals to navigate data and take actions. Users interact with the system through a specialized keyboard that looks like this:

These keyboards are easy to laugh at, they look antiquated and ridiculous. They look kind of like toys for people who don’t know how to use real computers. But I really like them, or at least I like the underlying idea:

Specialized tools need specialized interfaces.

Keyboards are specialized text-entry devices. It’s easy to forget this because they are our main interface with computers, which are general-purpose engines. But it’s crazy to think that it is the best tool for every program, for every cognitive environment that we can imagine implementing in software. We knew this once but in the name of efficiency we have forgotten it.

Good history museums remind you that history is not a linear, predetermined progression. Natural history museums, for example, are fascinating not just because we can see the apes from which we descended but the vastly stranger evolutionary dead-ends. I feel the same way at the Computer History Museum. Looking back there seems to be a sort of Cambrian explosion in the late 60’s/early 70s where the fundamentals of our computers were beginning to fix in place, but the world was still wide open. This was when the mouse was invented, along with stranger beasts like the “chorded keyboard”, where you play different letters with different combinations of keypresses:

But even this is just a text input device. The keyboard is a workhorse because we have abstracted the computer towards it – because we had keyboards before computers.

But for highly specialized cognitive work, there may be better ways to interface. No one would try to play a piano with a computer keyboard and mouse. PC gamers and flight simulator use joysticks. Console gamers use specialized controllers. Why don’t we have better input devices for programming, for data analysis, for planning timelines and budgets. The Bloomberg keyboard, like the Apple touchbar, is a small halting step in this direction.

Related links:

Architect Donald MacDonald

MacDonald is an old man with ( I assume) an illustrious past — his firm designed the new span of the Bay Bridge, at least. And in a few weeks he has the grand opening of a bridge in Portland.

His one good, well thought out big idea is 3D zoning. Right now in most places zoning covers the lot– but shouldn’t ground floor spaces have different rules than 4th story? I wish he had spent more time on that.

This talk was laid out (he claimed) starting from lowest-income housing and moving upwards. Really this meant 2 minutes of a box he designed for homeless people, three camper/RV style homes he designed, and then a bunch about his so-called “suburban villages” and “urban villages”. Ultimately I think he’s an architect of small things rather than big ideas. And his small thoughts are fascinating. In particular he pays a lot of attention to lines of sight, though he never summarized it in quite that way. But he talked about living spaces on top floors so that you see the good part of the tree rather than the trunk. And in the villages he’s designed, he angles nearby houses in such a way that you can see through gaps between other houses into the distance instead of just looking at the houses. And in the mixed residential-commercial buildings, 2-3 stories with the commercial space on the ground floor, he talked quite a bit about how he put the planters in such a way as to provide privacy on the deck.
The trouble came when it came to delivering on the title of his talk. “Democratic Architecture” sounds like a big idea. “Practical Solutions” was more his strength, but not to “Housing Crises”. Essentially his vision of housing is much the same in cities and in suburbs — small, self-contained, mixed-use “villages” about one city block square. A good example is this development in Oakland though he also showed a number of others. He talked quite a lot about affordability but seemed to think that most of the reason housing is so expensive in San Francisco is because of needlessly expensive building practices, rather than the price of land itself. This is why he thinks that the building height cap in San Francisco is no big deal. To support this, he mentioned a friend of his in London who was able to find a cheap apartment after looking at 100 others, seemed to me more like a counterexample. And he talked about some admittedly cool work he did a few decades ago in San Francisco where he was actually able to find decent lots that were undesirable by conventional standards (around Duboce Triangle).

Anyway, interesting issues. I asked a question about designing for homebuyers vs architects — since most of his talk was about homebuying (e.g. his units are designed to be expandable as you get more income) which he completely dodged. He also talked almost not at all about household size, which is important given that much of what he designs is small by conventional standards (14×17 including a lo
ft bed, in one case). He mentioned once that “asian” families “like” to have a lot of people in one space.

Finally, a small thing. He mentioned that it’s actually easier to build tall things on the hills of SF rather than the low-lying areas
because that’s where the bedrock is! And the Financial District is basically mud.

Streets Are Too Wide…Really

Have you ever heard of a sneckdown? Or even a neckdown? I just got a fascinating email with a great diagram pointing out that snow reveals patterns of street use:

Walking (and maybe even biking, you brave soul!) through the slush these past few weeks, you may have spotted a pattern: a tire-marked path through the snow surrounded by untouched white.

The phenomenon was first branded a “sneckdown” by T.A. activists in 2001. It’s a neckdown of untrod or plow-piled snow. (If you left your urban planning manual at home, a neckdown is when the width of a street at an intersection is made narrower to calm traffic.)

Drive-lines provide a clear message about how streets can work better. The prospect of wider sidewalks, new public plazas and bike lanes are revealed in the space where no one has driven.

And psychologically, wider streets mean more dangerous driving:

The wider a street, the safer drivers feel exceeding the speed limit. Streets narrowed by snow have the opposite effect, encouraging drivers to behave. Where normally drivers are jockeying for position, snow banks both sides of the street keep drivers in line and in their lane, demonstrating how narrow the street could be.

More on the subject can be found here, at the Economist, or on Twitter at #sneckdown.

 

Why Does Anyone Live in NYC?

What is it about snakes that makes people so jumpy and uncomfortable? There seem to be certain long-held and deeply human instincts, and Donald Norman’s Emotional Design (pp. 29-30) discusses how we can use these immediate affective responses–good and bad–in design. (A previous post about Emotional Design)

What are the situations that trigger positive affect?

warm, comfortably lit places

temperate climate

sweet tastes and smells

bright, highly saturated hues

“soothing” sounds and simple melodies and rhythms

harmonious music and sounds

caresses

smiling faces

rhythmic beats

“attractive” people

symmetrical objects

rounded, smooth objects

“sensous feelings, sounds and shapes.

Meanwhile, the conditions that “appear to produce automatic negative affect”:

heights

sudden, unexpected loud sounds or bright lights

“looming” objects (objects that appear to be about to hit the observer)

extreme hot or cold

darkness

extremely bright lights or loud sounds

empty, flat terrain (deserts)

crowded dense terrain (jungles or forests)

crowds of people

rotting smells, decaying foods

bitter tastes

sharp objects

harsh, abrupt sounds

grating and discordant sounds

misshapen human bodies

snakes and spiders

human feces (and its smell)

other people’s body fluids

vomit.

Since I live in New York, I experience a lot of these latter triggers regularly. Can cities be designed to minimize these problems?

HT @davisk1000

Rethink the Driving Experience

No, this post is not an advertisement for a new car only slightly different than last year’s edition. It’s a suggestion for a new design feature on cars that would help you drive more efficiently and save money on gas, while improving your health.

Premise 1: Accelerating on a bicycle is hard–you have to pedal.

Premise 2: Accelerating in a car is easy–you just push your foot down lightly.

Conclusion 1: Compared to bicyclists, drivers don’t mind needless acceleration. What this also means for driving, where you have a route of fixed length, is that drivers don’t mind braking.

For example, on a bicycle I will often slow down well ahead of a red light, so that I can coast slowly until it turns green. But when I drive, usually I will maintain my speed, stop at the light, and then re-accelerate from zero. Drivers start-and-stop more than necessary, especially in cities. Hypermilers have already discovered large inefficiencies in driving behavior, but it’s highly effortful to consciously change how you drive and for most drivers this is unintuitive. The Economist points to a product that promises 30% gains in efficiency from similar changes in behavior.

Solution: Change the automobile interface to make acceleration difficult, like on a bicycle. You wouldn’t be powering the car, but you’d have to be pedaling for the car to go–and you could even make it harder to go uphill. You’d have to change the layout of the car a little bit, but technically I’m sure it’s possible. This would make intuitive driving more efficient, because people are lazy. So you’d be saving gasoline and helping people improve their health.

The Open Office and How to Work Better

The open office plan is older than you think:

In the spring of 1962, a fourth-year British architectural student … stumbled across a small article in a trade magazine about a new workplace design that had taken hold in Germany…as “fundamentally a reaction against Nazism”.

It’s hard to set it up correctly:

The layout was based upon an intensive study of patterns of communication – between different parts of the organisation, different individuals.

And there’s a delicate balance to be struck:

Loud background noise … affect[s] workers’ ability to concentrate, and therefore their productivity, [but] in some open-plan offices, particularly the “classroom” type, there can be too little noise.

There may be a technological solution to the noise problem:

A certain amount of noise seems to be desirable – like the hum of a busy restaurant that allows a table of two to enjoy a private conversation.

Some companies are looking to technology to help get this balance right – broadcasting “pink noise” from speakers (a sound similar to white noise, which makes human speech less discernible).

But in any case, Europe has moved on from the open plan office:

Northern European office buildings today are “highly cellular”, he says, with everyone having “the right to a window they can open, a door they can shut and a wall they can beat upon”.

This sounds nice; why don’t I have it?

In the UK and North America, by contrast, design is mostly driven by cost rather than worker satisfaction, and open-plan layouts remain the norm.

The future may be unrecognizable to our parents:

[Architect Alexi Marmot] describes a building she visited in Switzerland which offered workers a choice of sofas, coffee table areas, libraries, pool-style recliner chairs and even “a botanical garden with a few work tables among the plants”.

As always, it boils down to a last-mile problem of designing context to shape human behavior:

But to give employees the freedom to wander about with their laptops, hiding from colleagues or seeking them out as they wish, may mean some organisations have to rethink the way they work and communicate.

“The building’s easy, the architecture’s easy,” says [architect Frank] Duffy. “It’s thinking about how to use the buildings that really is challenging.”

HT @timharford